FAQs

Location

BHTEN is located at the Riverview Place Building at 520 N. Delaware Ave, 7th Floor, Suite C Philadelphia, PA 19123. NOTE: If you are using GPS, please enter 520 N Columbus Blvd for accurate location. The building entrance is on Spring Garden St. across from the Lukoil gas station. BHTEN training rooms, unless otherwise specified, are located on the 7th floor of the building. BHTEN administrative offices are located on the 3rd floor of the building.

Driving Directions

From 1-95 South

Take 1-95 to Callowhill Street exit. Go to 5th Street and make a right. Go one block to Spring Garden Street and turn right again. Proceed down Spring Garden Street to the Riverview Place building on your right at Delaware Avenue (Columbus Blvd.).

From 1-95 North

Take the exit for 676 East / Independence Hall. Stay in your right lane. At the end of the exit ramp, begin to work your way over to the furthest right-hand lane. It will probably take you 2-3 blocks to do this. Make the first right turn that you can (most likely 5th Street). Go to first light to Spring Garden Street, turn right and proceed as above.

From 76 - Schuylkill Expressway

Take Route 76 East or West to Exit for 676 East / Central Philadelphia. Take 676 East to 8th Street exit. Get in left lane of exit ramp. Go straight ahead at bottom of exit ramp to 7th Street, bear left. Get into a middle lane. Go straight on 7th to Spring Garden Street. Turn right and proceed as above

Parking

Street parking is limited, and tickets are issued regularly in this area.

There are two pay parking lots nearby. One is accessed from Spring Garden St. just east of the highway and Market-Frankford overpass - there is a big parking lot there for Delilah's and some other stores in that plaza. DO NOT park in the plaza lot. Parking is available at the very back of that lot and has a $5 flat rate. Another pay lot can be accessed off Delaware Avenue just south of the intersection with Spring Garden St., on the side of the street towards the river, and has a $20 flat rate.

Public Transportation

Public transportation is encouraged. Nearby public transportation includes the Spring Garden Station of the Market-Frankford Line and bus routes 5, 25, 43, and 57. Please consult www.septa.org for more specific directions from your location.

Registration

BHTEN is excited to announce that we are moving towards a new registration system through the DBHIDS Learning Hub. This exciting change will allow for on demand access to the zoom join links, training evaluations, course resources and materials, and certificates.

Effective May 2021, all non-paid (free) training registrations will move to the Learning Hub. Paid and private training registrations will begin to transition to the Learning Hub in September 2021. Our goal is having 100% of our registrations through the Learning Hub by December 2021.

Trainings will still be listed on our training calendar; however, registration links will direct participants to The Hub. During the transition, push notifications will be sent out to registered participants via The Learning Hub.

All participants will be required to create a DBHIDS Learning Hub account, to register for trainings, access course materials, webinar links, evaluations, and certificates. Click here to create a Learning Hub account. The general access code is: LHAccess20.

Click here to watch a brief tutorial video on the new registration process and for more information regarding the DBHIDS Learning Hub.

Payment

Online payment is available for all trainings at BHTEN. To make an online payment, click the REGISTER & PAY button in the session date section of your training. This will open the Registration Information Form. Please fill in the registration form as completely as possible before moving on to the next step. The next step requires your billing address and the kind of payment being made (i.e., either credit or PayPal). When you complete both transactions, you will receive a registration confirmation and a payment receipt via email. We recommend that you save these emails as confirmation of your registration and payment.

If you would prefer another payment method, BHTEN will continue to accept payment by check or money order. Unfortunately, we cannot accept cash as a form of payment. To pay by personal, agency and/or company check or money order, please download the registration form for your training, fill it out, and mail it in with your payment to:

BHTEN
Att'n: BHTEN Registrar
520 North Delaware Avenue, Suite 7C
Philadelphia PA 19123

When you are using checks or money orders as payment, please make them out to The Consumer Satisfaction Team.

Please Note: This payment will appear on your credit card statement as "Consumer Satisfaction Team, Inc." or "CST, Inc.". Also, all checks and/or money orders are to be paid to "Consumer Satisfaction Team" or simply "CST" otherwise your check and/or money will be returned.

If a payment bounces, there will be a $35 fee, and the registrant must pay that amount, in addition to the registration fee for the class. The registrant will not be permitted to return to BHTEN for training until all fees are paid in full.

If these FAQ's have not addressed your payment questions, please contact Akim Cooper, BHTEN Data Operations Manager at [email protected]

Cancellation

Registrants can cancel paid trainings by contacting Sheyel Rorie, Registrar, at [email protected], and unpaid trainings by contacting Kira Smith, Clerical Assistant at [email protected]

If you need to cancel very close to the training date (e.g. 72 hours or less), email Akim Cooper at [email protected] or Sheyel Rorie at [email protected]

If you cancel with at least 24 hours’ notice prior to date of training course, your payment can be refunded to you, or you may choose to apply that payment to another training.

Weather-related Cancellations

Weather related delays and cancellations will be posted on the BHTEN website under “Latest News”, posted on BHTEN’S social media pages, and noted on BHTEN’s weather hotline by 6:00 am on each training date. To access BHTEN’s weather hotline, dial 215-923-2116 ext. 401.

Special Needs/Accommodations

BHTEN is committed to continuous improvement of accessibility and inclusivity of services for all customers.

• BHTEN's building entrance, as well as all training spaces, are wheelchair accessible.
• With adequate notice, reasonable accommodations can be made to assure physical accessibility BHTEN sponsored training events.
• Larger printed materials can be made for in-person training events upon request.
• BHTEN advocates for Death and Hard of Hearing individuals to help them gain communication access to educational events. Interpreter services are available for sponsored training events.

To place a special needs order or for more information go to:

• DBHIDS Learning Hub training registration site
• Register for the training event
• Click on "Special Needs"
• Questions regarding special needs requests can be directed to Sheyel Rorie, Registrar, at: [email protected].

Training Facilities

Things you can expect for your in-person classroom experience:

• Electronic sign in process in our registration area
• Smaller classroom size for in -person learners
• Socially distanced seating in our updated training facilities
• Face covering required for all participants.
• Access to WIFI in our training facilities
• Electronic course materials, evaluations, and certificates via The DBHIDS Learning Hub for in-person educational events.
  • Participants must attend the entire training session, participate in all activities, complete any required posttests, and submit an evaluation, to receive a certificate of attendance and/or continuing education credits.

Things you can expect for your virtual classroom experience:

• Larger classroom size for virtual learners
• Access to zoom links via The DBHIDS Learning Hub in virtual educational events
  • Below are login instructions:
    • Open a new browser window, preferably Google Chrome or Firefox
    • Go To: https://dbhids.org/learninghub
    • Your Username is your work email address
    • If you do not remember your password, it can be reset by clicking on the Password Reset button on your login page.
    • Go to My Courses and Open the Course you have been assigned
• Electronic course materials, evaluations, and certificates via The DBHIDS Learning Hub for virtual educational events.
  • Participants must attend the entire training session, participate in all activities, complete any required posttests, and submit an evaluation, to receive a certificate of attendance and/or continuing education credits.

Please note that protocols for in-person trainings are subject to change, if additional guidance is released from the Philadelphia Department of Public Health, around COVID-19 precautions. If you have additional questions, please refer to our updated FAQs section on our website and know that we are working to prepare for a safe training experience.

Frequently Asked Questions (FAQs) for In-Person Trainings (Fall 2021)

Safety Precautions:

• Will I be able to attend if I am not vaccinated? BHTEN encourages all training participants to get their vaccinations. Unvaccinated participants are welcome to attend in-person trainings and will be required to wear a face covering for the duration of the training.
• Am I required to wear a mask? Face covering is required for all training participants.
• What other safety precautions will be taken? BHTEN conducted a thorough cleaning of the training space in Summer 2021. New tables, chairs, and plastic barriers were purchased to allow for social distancing measures. Air purifiers are in each training room and in the registration area. Participants will receive a personal hand sanitizer bottle, notepad, and pen at each in-person training. Training attendance will be conducted electronically. Handouts, evaluations, and certificates will be available electronically through the DBHIDS Learning Hub.

Attending a Training:

• What is the average size of an in-person class? In-person trainings will have a max capacity of 20 participants.
• Will food and drinks be provided? No food and drinks will be provided for in-person trainings. Participants are encouraged to bring their own water bottles and snacks to trainings.
• Will handouts be provided? All handouts will be available electronically on the DBHIDS Learning Hub. Participants are encouraged to bring their own laptops and/or tablets to the training, for immediate access. Paper copies of handouts will be available upon request.
• Is Wi-Fi available? Yes, Wi-Fi will be available in BHTEN’s training rooms. Participants will receive the Wi-Fi password during the introductory housekeeping portion of the educational event.
• Is there a wellness room available for in-person training participants? Yes, BHTEN has a wellness room available for nursing mothers, prayer, or other personal needs. Please request use of this room during morning registration.
• If I register for a hybrid training as being in the “in person” session, can I change my option to be in the “virtual session? If a participant needs to switch their registration option prior to training, they must notify BHTEN at least 24 hours in advance of the training. If the “Virtual" option is sold out, participants will not be able to change to that registration option.
• Will BHTEN continue offering webinars in 2021 and beyond? Yes, BHTEN will continue to offer webinars in 2021 and beyond. BHTEN will utilize in-person classroom trainings for more advanced, skill building sessions that are better suited for in-person learning.

Lateness

Registration for in-person trainings begins 30 minutes prior to the start of a training. Registration for virtual trainings begin 15 minutes prior to the start of the training. Please try to be on time. For some courses, you will not be admitted or receive credits if you are late. Classes with a very strict lateness policy will generally include that information in the course description. Continuing education units have specific regulations, and BHTEN is responsible for monitoring attendance in accordance with the regulations.

What is Continuing Education?

Many professionals, who hold licenses and certifications, seek Continuing Education Credits (CEs) and Continuing Education Units (CEUs) to stay current with improvements in technology, as well as new laws and regulations that pertain to their specific fields and industries. The primary purpose of the CE and CEU is to provide a permanent record of the educational accomplishments of an individual who has completed one or more significant non-credit educational experiences. CEs and CEUs require the people that hold them to continue learning in their field and ask them to take classes that meet their criteria for ongoing professional credentialing.

Continuing Education

There are 5 types of Continuing Education credits that BHTEN is authorized to offer, depending on the class.

Social Work (SW) - Behavioral Health Training and Education Network BHTEN, #1779, is approved as an ACE provider to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Regulatory boards have the final authority on courses accepted for continuing education credit. ACE provider approval period: 9/22/22-9/22/25. Social workers completing this course receive {number*}{type*} continuing education credits.

*Number and type are specific to individual trainings

Pennsylvania Certification Board (PCB) - PCB is no longer requiring that individual trainings be approved for PCB credits prior to the training. Effective immediately, if you maintain a professional license or certification with PCB, you must review the specific certification requirements for your credentials and attend trainings that will meet those requirements. When you submit your renewal application, you will be asked to provide documentation of the trainings you attended. BHTEN will support this process by providing you with a Certificate of Attendance for all trainings you successfully complete at BHTEN.

Certified Psychiatric Rehabilitation Practitioner (CPRP) - BHTEN is approved by the United States Psychiatric Rehabilitation Association (Provider #011190) to sponsor continuing education for Certified Psychiatric Rehabilitation Practitioners. BHTEN maintains responsibility for the programs and their content.

American Psychological Association (APA) - American Psychological Association (APA) sponsors continuing education for psychologists. BHTEN is approved by the American Psychological Association to sponsor continuing education for psychologists. BHTEN maintains responsibility for the programs and their content.

International Association of Continuing Education and Training (IACET) - BHTEN is accredited by the International Association for Continuing Education and Training (IACET). BHTEN complies with the ANSI/IACET Standard, which is recognized internationally as a standard of excellence in instructional practices. As a result of this accreditation, BHTEN is authorized to issue the IACET CEU.”

Each IACET CEU is equal to 10 contact hours.
For Example:
BHTEN is accredited by IACET to offer
.6 CEU (.6 CEU = 6.0 contact hours) for training participants who attend the full day

These CEU's are usually requested by the general training participant and are recognized in a variety of professional and educational settings (such as Community College of Philadelphia). If you are not sure whether your professional certification or setting accepts IACET CEU's, you will have to check with them. We will be happy to provide whatever documentation they might need to demonstrate the validity of the CEU's you have earned. However, we have no say in whether your educational or professional setting recognizes this continuing education type.

Certificates and Transcripts

Training participants must complete the following, to receive CEUs and/or a certificate of attendance:

• Be present for entirety of the training and/or workshop
• Engage in all training activities (e.g.- breakout rooms, zoom polls, jam board, etc.)
• Complete posttest, if applicable
• Complete training evaluation at the end of the training for all in classroom session or within 7 days of distance learning

If 1 or more of these requirements are not met, it may result in the loss of credit hours and/or certificate eligibility.

The BHTEN Training Coordinator will review these requirements with training participants at the beginning and end of each training. If a posttest is required, it will be launched via a Zoom Poll at the end of the training or provided to you in paper format for completion for in classroom sessions.

Training participants will have 7 days to complete the training evaluation for virtual distance learning. In- classroom training evaluations will be collected at the end of the training. The BHTEN Training Coordinator will close the evaluation after 7 days for distance learning and submit the training attendance and evaluation data to the BHTEN Data Team, for generation of training certificates and CEUs and saved for record keeping purposes. All distance learning certificates of attendance and CEUs will be sent via email to training participants within 30 days post training, unless otherwise noted and if all requirements are met. All in-classroom certificates will be distributed at the end of the training class or series, unless otherwise noted and if all requirements are met.

Participants who do not complete an evaluation for CEU certified trainings within the timeframe can receive a certificate of attendance, free of charge, or request for an extension to complete the evaluation. Participants who do not complete an evaluation for non CEU certificate trainings can also receive their certificate of attendance upon request and after their attendance is verified. Evaluation extensions include a $10 service fee. Participants that have lost their CE Certificate can request a duplicate for a $10 service fee.

BHTEN is responsible to ensure educational records are current, accessible, and confidential. Requests for learner records, including transcripts or duplicate certificates and evaluation extensions, must be in writing using the BHTEN “Certificate/ Transcript and/or Evaluation Request Form”. This form is downloadable by CLICKING HERE.

If further clarification is required, please contact BHTEN’s Data Operations Manager, Akim Cooper, at [email protected]. Due to a large volume of requests received daily, please allow 1- 3 business days for a return response.

Grievances

Purpose - The Behavioral Health Training & Education Network sponsors educational activities, which conform to ethical guidelines established by the Pennsylvania Certification Board, Association of Social Work Boards, the International Association of Continuing Education and Training, the United States Psychiatric Rehabilitation Association and the American Psychological Association, Ethical Principles of Psychologists. Furthermore, BHTEN sponsors presentations that are non-discriminatory in terms of promotional activities, program content, treatment of program participants and in the selection of instructors.

While the entire staff of BHTEN continually strive to assure fair treatment for all participants and attempt to anticipate any potential problem areas, there will be occasional issues that come to the attention of staff requiring intervention and or action on the part of the staff. This procedural description serves as a guideline for handling such grievances.

Definitions - NA

Procedure - When a participant wishes to file a grievance, the following actions will be taken. Any BHTEN staff can accept a grievance and will then forward to the BHTEN Program Director.

1. 1. 1. If the grievance concerns a speaker, the content presented by the speaker or the style of presentation, the individual filing the grievance will be asked to put his or her comments in written format. Participants are given the opportunity using the standard training evaluation form to list any complaints in writing and in an anonymous fashion for all educational events. The BHTEN Program Director or his/her designee will then communicate directly with the presenter about the comments, assuring the confidentiality of the grieved individual, if applicable.
      2. If the grievance concerns a workshop offering, its content, level of presentation or the facilities in which the workshop was offered, the BHTEN Program Director or his/her designee will mediate and will be the final arbitrator. If the participant requests action, then BHTEN staff will, to the best of their ability, honor the request by:
         a. Attempting to enroll the participant in another similar workshop;
         b. Providing credit for a subsequent workshop;
         c. Providing partial or full refund of the workshop fee, if applicable.
   2. Regardless of the action taken, all grievances will be recorded and filed as part of the permanent record of the educational event in question.
      1. If the grievance concerns the CE program or event of a co-sponsoring agency, then the BHTEN Program Director or their designee will attempt to arbitrate with the administrative leader of that agency.
      2. If the grievance concerns an ACE approved social work CE program or event, then the BHTEN Social Work Consultant will work with the BHTEN Program Director to review and resolve the grievance.
      3. The Program Director will reach out to participants to acknowledge receipt of grievances within 5 days. Participant(s) will be contacted within 30 days of filing the grievance with next steps and proposed resolution.

Responsibilities - The BHTEN Program Director, along with input from specific program facilitators and planning group members, assumes responsibility for monitoring and assessing staff compliance with these standards. This and all policies are available for review at www.bhten.com