520 N. Delaware Ave • Philadelphia, PA 19123 • 215-923-2116 • fax: 215-923-5169

FAQs

Weather-related Cancellations

Weather-related Cancellations/Late openings

Please call 215-923-2116 x401 for the latest information about any weather-related cancellations or late starts.  

In the unlikely event of a weather-related closure, the policy of CST and BHTEN is to make a decision by 7am, and record an outgoing message that is available at the number above.  

If you are signed up for a training that is canceled, BHTEN staff will be in touch with you regarding rescheduling and/or refunds.

Location and Directions

Where exactly is BHTEN located?

BHTEN is located in the Riverview Place Building at 520 N. Delaware Ave, 7th Floor, Suite C Philadelphia, PA  19123.  NOTE: If you are using GPS navigation system please enter 520 N Columbus Blvd for accurate location.  The building entrance is on Spring Garden St. across from the Lukoil gas station.  Our training rooms (unless otherwise specified) are on the 7th floor of the building.

Driving Directions

From 1-95 South

Take 1-95 to Callowhill Street exit.  Go to 5th Street and make a right.  Go one block to Spring Garden Street and turn right again.  Proceed down Spring Garden Street to the Riverview Place building on your right at Delaware Avenue (Columbus Blvd.). 

From 1-95 North

Take the exit for 676 East / Independence Hall.  Stay in your right lane.  At the end of the exit ramp, begin to work your way over to the furthest right hand lane.  It will probably take you 2-3 blocks to do this.  Make the first right turn that you can (most likely 5th Street).  Go to first light to Spring Garden Street, turn right and proceed as above.

From 76 - Schuykill Expressway

Take Route 76 East or West to Exit for 676 East / Central Philadelphia.  Take 676 East to 8th Street exit.  Get in left lane of exit ramp.  Go straight ahead at bottom of exit ramp to 7th Street, bear left.  Get into a middle lane.  Go straight on 7th to Spring Garden Street.  Turn right and proceed as above. 

 

Why does my GPS show BHTEN's address at a different place on the map?

It has to do with the fact that Delaware Ave. technically changes names at Spring Garden St. and becomes Christopher Columbus Blvd. to the south of the intersection.  In order to get accurate GPS directions, please enter “520 North Christopher Columbus Blvd” for best results.

What is the parking situation around BHTEN?

There is some on-street and metered parking (2 hr) in the area.  Parking is enforced, and tickets are issued regularly in this area.

There are two pay lots nearby.  One is accessed off of Spring Garden St. just east of the highway and El overpass - there is a big parking lot there for Delilah's and some other stores in that plaza.  DO NOT park in the plaza lot... but at the very back of that lot there is a pay lot where it IS legal to park.  The last time we checked, that lot cost $5 flat rate.  Another pay lot can be accessed off of Delaware Avenue just south of the intersection with Spring Garden St., on the side of the street towards the river.  That lot costs $10 flat rate.

We encourage use of public transportation.

How do I get to BHTEN on public transportation?

BHTEN is located less than two blocks from the Spring Garden station on the Market-Frankford El.  When you get off the train, go down to the street level and walk downhill towards the river.  The Riverview Building, which houses BHTEN, is on the right, just before you get to Delaware Ave.

If you are traveling by bus, the 43 bus, 5, 25 and 57 all run within a couple of blocks of our location.  Please consult www.septa.org for more specific directions from your location.

Attending a Training

What is your training space like?

We have two main training rooms, with projection screens and sound amplification in each.  Armless chairs and tables are set up for training attendees.  In both rooms, it can be challenging to maintain a temperature that is comfortable for everyone.  We recommend bringing or wearing layered clothing in case it becomes too cool for you.

What if I'm late?

Please try to be on time for your training.  Sign-in usually begins 1/2 hr. before the training begins.  We recommend aiming for the sign-in time.  For some classes, you will not be admitted late, or you will not be able to receive credits for your training if you are late.  Classes with a very strict lateness policy will generally have that information in the course description.  Each credit type has specific regulations, and BHTEN is responsible for monitoring attendance in accordance with the regulations, and to admit students or provide credits accordingly.

Full participation

In order to be a full participant in the learning process, it is important that you can be fully present during your training.  We recommend that you clear other obligations and responsibilities from your calendar for the time of your training.  Supervisors who are sending staff for training should be aware that the staff member cannot be simultaneously at the training and on duty at work.  Furthermore, it is not advised that people attend trainings after working an overnight shift.

Cell phones and pagers

In all of our trainings, we ask that people refrain from making and receiving calls and texting during the training.  There will be break times when attendees can check their messages and return calls.  When a person is interrupted during a training by calls or texts, it distracts them and those around them, and interferes with the learning process.  We ask that people respond only to emergency messages during the training sessions. 

Registration

How can I make sure I get into the training I want?

BHTEN training registration is handled on a first come / first served basis.  Many of our trainings are in high demand and fill up quickly.  The best way to make sure you get the training you want is to sign up early!  

Can I register by fax or phone?

Unless there are specific instructions on the registration form or webpage that say otherwise, we do not accept registration by fax or phone.

Can I send my form now and payment later?

For paid trainings, your payment must be included with your registration form.

Payment

How do I pay for trainings?

As of September 2014, online payment is available for certain designated trainings at BHTEN.  To see if your training has online payment available, please read the summary of the course available in the Sessions section of our website.

Please Note:  This payment will appear on your credit card statement as "Consumer Satisfaction Team, Inc." or "CST, Inc.". Also, all checks and/or money orders are to be paid to "Consumer Satisfaction Team" or simply "CST" otherwise your check and/or money will be returned. 

If online payment is not available for your training, or if you would prefer another payment method, BHTEN will continue to accept payment by check or money order.  To pay by personal, agency and/or company check or money order, please download the registration form for your training, fill it out, and mail it in with your payment to:

BHTEN
Att'n:  Tiffany Livingston
520 North Delaware Avenue, Suite 7C
Philadelphia PA 19123
Do you accept online payment?

Yes!  As of September 2014, we are able to accept online payment for designated trainings at BHTEN.  More trainings will have the option of online payment as we move into 2015, so keep an eye out for updates to our registrations.

If you pay online, you will first register for the course, then complete online payment via PayPal.  When you complete both of these transactions, you will receive a registration confirmation and a payment receipt via email.  We recommend that you save these emails as confirmation of your registration and payment.

Please Note:  This payment will appear on your credit card statement as "Consumer Satisfaction Team, Inc." or "CST, Inc.".

Just as a reminder, BHTEN will continue to accept payment by check for all of our trainings that have a fee to attend.  To pay by check, please see the FAQ above for more information.

Do I have to pay with a check?

We are transitioning into an online payment system, so some of our trainings still require that you pay by check or money order.  You may also prefer to pay by check or money order.  In those cases, we ask that a check or money order be sent to BHTEN with the completed registration form in order to sign up for a training. 

When you are using checks or money orders as payment,  please make them out to The Consumer Satisfaction Team. 

Unfortunately, we cannot accept cash, charge or other forms of payment for registration.  If online payment is not available for your training, the only other payment options are either a check or a money order.  

What happens if a check bounces?

If a payment check bounces, there will be a $35 fee, and the registrant must pay that amount, in addition to the registration fee for the class.  The registrant will not be permitted to return to BHTEN for training until all fees are paid in full.

Please note: This policy is only applicable to payment by check, not payment by money order or online via PayPal.

My payment question is more complicated. Can I talk to a person?

Absolutely!  If these FAQ's have not addressed your questions, please contact Tiffany Livingston here at BHTEN.  She can be reached at [email protected] or at 215-923-2116 x293.  

Cancellation

What if I need to cancel my registration?

We ask that you let us know if you can't make it to a training, rather than simply not showing up.  In many cases, this allows us to offer your spot to someone else.

In general, you can cancel paid trainings by contacting Tiffany Livingston at [email protected], and unpaid trainings by contacting Sheyel Rorie at [email protected]

If you need to cancel very close to the training date (e.g. 72 hours or less), please call 215-923-2116 and dial x293 for Tiffany or x269 for Sheyel.

If I have to cancel, can I get a refund?

Yes.  If you cancel with at least 24 hours notice prior to date of training course, your payment can be refunded to you, or you may choose to apply that payment to another training.  If you cancel with less than 24 hours notice, your payment will not be refunded, but you may still apply that payment to another training if cancellation takes place before the end of the training course.

Continuing Education Units (CEUs)

What are CEUs?

CEU stands for Continuing Education Units.  Many professional licenses and certifications require the people that hold them to continue learning in their field, and ask them to take classes that meet their criteria for ongoing professional credentialing.  BHTEN can offer up to 5 different types of continuing education credits, depending on the class.  Each type is governed by specific regulations, criteria, and procedures. It is BHTEN's responsibility to ensure that all of those are adhered to, and to keep appropriate records, so that we can continue to offer high quality trainings that meet the credentialing standards of the certification boards.

What credit types are offered at BHTEN?

There are 5 types of Continuing Education credits that BHTEN is authorized to offer, depending on the class.

Social Work (SW) - Social Work (SW) Credits are generally required by licensed Social Workers to maintain their licensure.  The trainings that carry SW credits are co-sponsored by the Bryn Mawr College Graduate School of Social Work and Social Research. As a CSWE accredited program, Bryn Mawr College GSSWSR is a pre-approved provider of continuing education for social workers, professional counselors, and marriage and family therapists in Pennsylvania and many other states.

Pennsylvania Certification Board (PCB) - PCB Credits are regulated by the Pennsylvania Certification Board are generally requested by those who seek to become and/or maintain their status as a Certified Alcohol and Drug Counselor and/or a Certified Advanced Alcohol and Drug Counselor.

Certified Psychiatric Rehabilitation Practitioner (CPRP)- BHTEN is approved by the United States Psychiatric Rehabilitation Association (Provider #011190) to sponsor continuing education for Certified Psychiatric Rehabilitation Practitioners. BHTEN maintains responsibility for the programs and their content.

American Psychological Association (APA)American Psychological Association (APA)  sponsors continuing education for psychologists.  BHTEN is approved by the American Psychological Association to sponsor continuing education for psychologists. BHTEN maintains responsibility for the programs and their content.

International Association of Continuing Education and Training (IACET) - BHTEN is accredited by the International Association for Continuing Education and Training (IACET).  BHTEN complies with the ANSI/IACET Standard, which is recognized internationally as a standard of excellence in instructional practices.   As a result of this accreditation, BHTEN is authorized to issue the IACET CEU.”

Each IACET CEU is equal to 10 contact hours.
 
For Example:  ​
 
BHTEN is accredited by IACET to offer  
​.6​ CEU ( .6 ​CEU = 6.0​ contact hours) for training participants who attend the full day

 

These CEU's are usually requested by the general training participant, and are recognized in a variety of professional and educational settings (such as Community College of Philadelphia).  If you are not sure whether your professional certification or setting accepts IACET CEU's, you will have to check with them.  We will be happy to provide whatever documentation they might need to demonstrate the validity of the CEU's you have earned.  However, we have no say in whether your educational or professional setting recognizes this continuing education type.  

 

My agency or organization wants to offer a training - can we use BHTEN to provide CE credits?

In order to confer credits, BHTEN is required to handle registration and record-keeping, to be involved in the curriculum development and evaluation, to ensure the environment is conducive to learning, and (for some CE types) to submit applications for credit approval well in advance of the training.  Therefore, the answer depends on which CE types you are seeking, how far in advance you are planning, and how far along you are in the development of the training, as well as BHTEN’s current workload and staff availability.  Please contact BHTEN Program Director, Dennis Fisher, if you would like to discuss your particular request in more detail.

 

Certificates and Transcripts

How and when will I get my Continuing Education certificate?

In most cases, you will receive your CE certificate (for whichever CE type you have requested) at the end of your training, upon completing a class evaluation.  

What if I lose my certificate?

We keep attendance records and certificate records for all courses provided at BHTEN.  If you have lost your CE certificate, we can provide a duplicate for a $10 fee.  For assistance with this, contact Akim Cooper at acooper@pmhcc.org or 215-923-2116 x297

How can I get documentation of past trainings?

BHTEN is responsible to insure educational records are current, accessible and confidential.   Therefore we have a policy concerning the proper management of all learner records including the maintenence, updating, availability and confidentiality of all learner records.   For copies of this policy please click here.  Requests for learner records, including transcripts or duplicate certificates, must be in writing using the BHTEN “Duplicate Certificate/ Transcript Request Form”.  This form is downloadable by clicking here.  Forms are also available at the BHTEN registration area.  For more information contact Akim Cooper at ext. 297.

Special Needs / Accommodations

How do I request services related to special needs? (e.g. ASL interpretation)

BHTEN routinely has deaf or hard of hearing participants requiring interpreters at BHTEN sponsored training events.  BHTEN strives to make sure staff are notified, in a timely manner, that a deaf or hard of hearing participant will be attending a specified training.  With proper notice reasonable accommodations can be made to assure accessibility to BHTEN training events.

BHTEN training announcements delineate how to contact the BHTEN Registrar or Clerical Assistant during the registration process that a given participant will need interpreter services (or has any other special needs).  The appropriate BHTEN Training Facilitator will be notified and services will be requested and confirmed prior to the event.

To request interpreter services or any other specific accommodations, please contact Sheyel Rorie, Registrar, at 215-923-2116 ext.270

For more information and/or the full policy please contact Dennis Fisher, Program Director, at (215) 923-2116, ext. 285.

 

What about other specific accessibility-related needs?

BHTEN's training spaces, and the building in which we are housed, are wheelchair accessible.   We have accessible bathrooms as well.  

We have microphones available, as needed, if presenters are soft spoken or trainees need additional amplification.

If you are in need of larger-print materials, please let us know in advance of your training session.

Please contact us if you have any other accessibility related questions.